BOZIC
BOZIC Branko
PhD, Sciences Economiques, Sociales et de Gestion, Marketing
Je suis chercheur en management et professeur associé de marketing à NEOMA Business School, avec une expertise couvrant la recherche en organisation et en marketing. J’étudie comment la confiance et la méfiance sont créées, maintenues et réparées aux niveaux individuel, collectif et organisationnel, à la fois au sein des organisations et entre elles, contribuant ainsi aux débats en études organisationnelles, marketing et gestion des ressources humaines. J’examine également les dimensions éthiques et morales de la vie organisationnelle, en particulier la façon dont les individus et les organisations répondent aux crises et aux défis de l’agence morale, en dialoguant avec le domaine de l’éthique des affaires. Sur le plan méthodologique, je suis spécialisé dans la recherche qualitative, en particulier les approches interprétatives et la théorie enracinée, avec un accent sur la théorisation des processus. Mes recherches empiriques et conceptuelles ont été publiées dans des revues telles que Organization Studies, Human Resource Management Journal, Journal of Business Ethics, Journal of Business Research, Journal of Professions and Organization, et European Management Journal.
SIEBERT, S., G.MARTIN, B.BOZIC, I.DOCHERTY, "Looking 'Beyond the factory gates': Towards more pluralist and radical approaches to intraorganizational trust research", Organization Studies, 2015, vol. 36, no. 8, pp. 1033-1062
SIEBERT, S., G.MARTIN, B.BOZIC, "Research into employee trust: epistemological foundations and paradigmatic boundaries", Human Resource Management Journal, 2016, vol. 26, no. 3, pp. 269-284
10.1111/1748-8583.12103
BOZIC, B., "Consumer trust repair: A critical literature review", European Management Journal, Août 2017, vol. 35, no. 4, pp. 538-547
KESTON-SIEBERT SABINA, S., B. BOZIC, "Towards the professionalization of the recruitment of spies" dans Society for the Advancement of Socio-Economics Annual Conference, 2025, Montreal, Canada
KUPPELWIESER, V. G., B.BOZIC, "Service recovery and customer trust repair: an integrative approach" dans 15th International Research Conference in Service Management, 2018, La Londe les Maures, France
KUPPELWIESER, V. G., B.BOZIC, "Service Recovery vs. Trust Recovery" dans The La Londe Conference, 2018, La Londe les Maures, France
BOZIC, B., G. MARTIN, S. B. STACEY BUSHFIELD, "Hospital doctors' trust relations at work: A multi-case analysis" dans 85th Annual Meeting of the Academy of Management, 2025, Copenhagen, Danemark
ANTONETTI, P., C. CARMEN VALOR, B. BOZIC, "How different crisis responses can mitigate discrete negative moral emotions" dans EMAC Spring Conference, 2025, Madrid, Espagne
BOZIC, B., C. P. L. CHRIS P. LONG, "Wait a minute, you are a monster: Explaining the rapid development of pervasive distrust in organizations after value-violating transgressions" dans 40th EGOS Colloquium, 2024, Milan, Italie
BOZIC, B., C. P. L. CHRIS P. LONG, "Rapid retotalization to organizational distrust after value-based trangressions" dans The 84th Annual Meeting of the Academy of Management, 2024, Chicago, Illinois, États-Unis
BOZIC, B., S. B. STACEY BUSHFIELD, G. MARTIN, "Examining the Trust to Distrust Transition: A Tri-Phase Multi-Case Study Analysis of Doctors' Work Experiences and Trust Dynamics" dans Sustainable HRM and Working-Life Practices Conference, 2024, Gothenburg, Suède
BOZIC, B., S. T. J. SVEIN TVEDT JOHANSEN, "Exploring the relationship between self-categorization and trust and distrust in organizational crises" dans 40th EGOS Colloquium, 2024, Milan, Italie
BOZIC, B., S. SABINA, "Asymmetric trust and distrust" dans FINT 2023 12TH Workshop - Trust Within and Between Organizations, 2023, Helsinki, Finlande
BOZIC, B., "Wait a minute, you are a monster: the role of brutal abstraction and re-establishing organic totality in in the emergence of organizational distrust" dans FINT (The First International Network on Trust) Conference, 2022, Charleston, South Carolina, États-Unis
BOZIC, B., S. SIEBERT, "Trust and distrust in secret service organizations" dans EGOS, 2022, Vienna, Autriche
BOZIC, B., "Consumers' trust recovery in a food retailer" dans Academy of Marketing Science, 2018
KUPPELWIESER, V. G., B.BOZIC, "Money recovers trust - does it?" dans International Research Symposium in Service Management, 2018, Ljubljana, Slovénie
KUPPELWIESER, V. G., B. BOZIC, "Money recovers trust – does it?" dans 9th International Research Symposium in Service Management (IRSSM-9), 2018, Ljubljana, Slovénie
BOZIC, B., S.SIEBERT, G.MARTIN, "A process approach to organizational trust breakdown and trust repair", The Sixth International Symposium on Process Organization Studies, 2014, Rhodes, Greece
MARTIN, G., S.SIEBERT, B.BOZIC, "Re-conceptualising organizational trust repair: The case of repeated transgressions" dans 73rd Annual, Academy of Management, vol. 1, pp. 10446, 2013, Florida, États-Unis
MARTIN, G., S.SIEBERT, B.BOZIC, I.DOCHERTY, "Revising industrial sociology to shed new light on organizational trust repair" dans 73rd Annual, Academy of Management, vol. 1, 2013
BOZIC, B., S.SABINA, G.MARTIN, "Guilty or not guilty? A neo-institutional perspective on trust repair" dans Workshop on Trust Within and Between Organizations, FINT, 2013
SIEBERT, S., G.MARTIN, B.BOZIC, I.DOCHERTY, "What do Burrell and Morgan's sociological paradigms and Fox's frames of reference tell us about organizational trust and trust repair literature?" dans 29th Colloquim, EGOS, 2013, Montreal, Canada
ANTONETTI, P., C. CARMEN VALOR, B. BOZIC, "Mitigating moral emotions after crisis: A conceptualization of organizational responses", Journal of Business Ethics, Juillet 2025
DOI : 10.1007/s10551-025-06042-5
BOZIC, B., S. SABINA, "The profession that came in from the cold: Trust and distrust in espionage", Journal of Professions and Organization, Octobre 2024, vol. 11, no. 3, pp. 195-215
DOI : https://doi.org/10.1093/jpo/joae009
BOZIC, B., S.SIEBERT, G.MARTIN, "A grounded theory study of factors and conditions associated with customer trust recovery in a retailer", Journal of Business Research, Mars 2020, vol. 109, pp. 440-448
DOI : https://doi.org/10.1016/j.jbusres.2019.12.032
BOZIC, B., S.SIEBERT, G.MARTIN, "A strategic action fields perspective on organizational trust repair", European Management Journal, Février 2019, vol. 37, no. 1, pp. 58-66
DOI : 10.1016/j.emj.2018.04.005
BOZIC, B., V. G.KUPPELWIESER, "Customer trust recovery: an alternative explanation", Journal of Retailing and Consumer Services, Avril 2019, vol. 49, pp. 208-218
SIEBERT, S., G.MARTIN, B.BOZIC, "Organizational recidivism' and trust repair: a story of failed detectives", Journal of Organizational Effectiveness: People and Performance, Octobre 2018, vol. 5, no. 4, pp. 328-345
DOI : 10.1108/JOEPP-07-2018-0054
BOZIC, B., "Consumer trust repair: A critical literature review", European Management Journal, Août 2017, vol. 35, no. 4, pp. 538-547
SIEBERT, S., G.MARTIN, B.BOZIC, "Research into employee trust: epistemological foundations and paradigmatic boundaries", Human Resource Management Journal, 2016, vol. 26, no. 3, pp. 269-284
DOI : 10.1111/1748-8583.12103
SIEBERT, S., G.MARTIN, B.BOZIC, I.DOCHERTY, "Looking 'Beyond the factory gates': Towards more pluralist and radical approaches to intraorganizational trust research", Organization Studies, 2015, vol. 36, no. 8, pp. 1033-1062